Join our game changer speaker sessions for stories from those leading by example #ICMA2026

 Hear their innovative thinking and visions for better communities.

Sunday, October 18 | 11:30 AM – 12:30 PM

Brady Wilson

Spotting the Invisible Forces that Fuel Incivility (and How to Neutralize Them)

Incivility doesn’t appear out of nowhere, it’s driven by invisible forces that drain energy, erode trust, and push people into defensiveness. In this engaging keynote, Brady Wilson will help you recognize the human dynamics that fuel tension and polarization—and reveal how to neutralize them with awareness, empathy, and skill. Through compelling stories and practical insights, you’ll discover how to spot the early signs of relational strain, shift from judgment to curiosity, and rebuild the trust that enables collaboration and respect. This powerful session will leave you equipped to create the conditions where civility, connection, and performance can thrive.