General Questions

ICMA has registered with the American Institute of Certified Planners (AICP) to provide Certification Maintenance (CM) credits. AICP members can earn CM credits for approved programs at the ICMA Annual Conference. Visit planning.org/cm to claim credits. A note following the title of approved sessions indicates the number of AICP-CM credits that can be earned by attending these sessions. You may also find sessions available for credit within the sort by track function on the app and conference website.

All conference attendees (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear official ICMA registration badges for admission to all sessions, the Exhibit Hall, and social events, both at the Veterans Museum and Center of Science & Industry (COSI).

There are no refunds for cancellations received after August 17, 2022. Substitutions may be made for both the in-person event in Columbus as well as the Digital Conference.  There is no processing fee for a substitution, and you will either be charged or refunded the difference between the two registration fees.  Substitutions must be received in writing (conferenceteam@icma.org) by Wednesday, August 17, 2022.

If you have any general questions about the 2022 ICMA Annual Conference, please email conferenceteam@icma.org or stop by the registration area located in the North Atrium of the Greater Columbus Convention Center (GCCC). For assistance with the conference Mobile App see Elizabeth Snyder at the Registration desk or email support@gocadmium.com (click the technical support link on the login screen).

Columbus attendees automatically receive complimentary access to the Digital Experience, which includes select Live-Streamed sessions and On-Demand access to over 120 sessions. Attendees who registered prior to September 12 were emailed access to the annual conference platform on Monday, September 12, from mobilesolutions@chime.live. Those who registered after September 12 were emailed access to the platform within 24 hours of receipt of their registration.  If you did not receive your credentials, check your “other” and “junk” folders for an email from mobilesolutions@chime.live. The email contains your username, password, and the link to the platform.

If you need assistance with your credentials, please contact conferenceteam@icma.org  On-Demand sessions will be available 72 hours after the session’s conclusion. The Digital platform is open for viewing sessions up to December 31, 2022.

Located outside of Hall B. Available during conference hours Saturday, September 17 to Wednesday, September 21.

There will be a reception on September 18 from 1:45 pm – 2:15 pm in Taft C of the Hyatt Regency. There will also be a lounge for First Time Attendees that is open starting Saturday September 17 – Wednesday September 21. Location is the Union Station Foyer and the hours are 7:30 am – 5:00pm except on Wednesday when it runs from 7:30am – 12 N.

Special ICMA Food Events

Sunday, Sept. 18 Exhibit Hall Grand Opening Reception from 4:30pm -6:30pm

Monday Sept 19 Luncheon in the Exhibit Hall from 11:45 am – 1:15pm sponsored by Smash My Trash

Tuesday Sept 20 Luncheon in the Exhibit Hall from  11:45 am to 1:15pm

Food Concession Areas

Starbucks: Monday – Friday: 7 am – 3 pm / Saturday – Sunday: 8 am – 12 pm

Discovery Café – Homegrown Market: Serves sandwiches, salads, grab & go items. Open Monday – Friday: 11 am – 2 pm, Saturday & Sunday 11 am – 2 pm

Discovery Café – Cbus Grill: Serves burgers, chicken fingers, fries and beverages. Open Sunday 9/18 – Wednesday 9/21: 11 am – 2 pm

Cbus Tap Room: Full Service Bar open from Monday 9/19: 12 pm – 4 pm, Tuesday 9/20: 12 pm – 4 pm

Crimson Cup: Serves specialty coffees and pastries. Open Monday – Friday: 7 am – 2 pm

In keeping with ICMAs commitment to sustainability, no paper handouts have been printed for sessions. Instead, session presentations and handouts can be found in the App and the digital platform.

To see a comprehensive list of health and safety resources at the Greater Columbus Convention Center (GCCC), visit: https://columbusconventions.com/health-safety-faqs/

Host Committee members are wearing gray polo shirts and volunteers are wearing teal shirts. The Host Committee Lounge is located outside Exhibit Hall B at the Greater Columbus Convention Center (GCCC) and is open Saturday-Tuesday from 7:30 a.m. – 4:30 p.m and Wednesday from 7:30 a.m. – 12:00 p.m.

ICMA is offering all attendees complimentary Wi-Fi throughout the GCCC and Hyatt.

Network Name: ICMAColumbus

Password: MissionSquare50 (case sensitive).

Any items that are found in ICMA session rooms, exhibit halls and public areas will be kept at the Registration Desk in the North Atrium, Level 1 until the completion of the conference. Any remaining articles will be turned over to the GCCC security at the conclusion of the conference on Wednesday, September 21.

The Greater Columbus Convention Center, as well as all public buildings in the city of Columbus, is non-smoking. There are designated areas outside the building for those attendees who wish to smoke.

The Greater Columbus Convention Center (GCCC0 has a designated nursing mother room located on the Central Atrium. There are also family restrooms located in Upper A-Pod (behind room A-210) and another in the Center Lounge restrooms near the South Café & Marketplace. These single-use areas are equipped with a seat, electricity outlets and a lockable door.

For parking options and directions to the Greater Columbus Convention Center (GCCC), visit: https://columbusconventions.com/park/directions-and-parking/

ICMA does not validate any parking vouchers.

ICMAs conference facilities are not to be used for solicitation by or of conference participants for any job openings or potential positions in local government or the commercial sector. Announcements of job vacancies and interviews, including postings on bulletin boards and listings in newsletters, are prohibited at the conference site and will be removed. Officials who make prior arrangements may meet with potential candidates at the conference site as long as these meetings do not interfere with the normal activities of the conference. Similarly, managers may arrange to talk with potential candidates for assistant positions. Employers and candidates must be registered attendees.

The Conference Registration Area is located in the North Atrium of the GCCC. Registration hours:

  • Saturday 7:30 a.m.–5:30 p.m.
  • Sunday 6:45 a.m. – 7 p.m.
  • Monday 7:00 a.m. – 5:30 p.m.
  • Tuesday, 7:00 a.m. – 6:30 p.m.
  • Wednesday 7:30 a.m. – 11:45 a.m.

All conference participants (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear badges for admission to sessions, exhibits, and partners’ events.

Visit the Ribbon Wall in the Registration Area in the North Atrium of the GCCC to select your ribbon(s).

Ticket sales will be available onsite for those events that are not sold out. Stop by the registration desk located in the North Atrium of the Greater Columbus Convention Center (GCCC) for more information. Please note the deadline to purchase a ticket for the plated lunches was Thursday, September 1. Cancellation deadline for any purchased tickets was August 17.

All conference hotels are conveniently located either adjacent to or within .5 miles from the Greater Columbus Convention Center (GCCC)with the exception of the Courtyard by Marriott, Renaissance Columbus, and the Residence Inn. There will be shuttle service from these 3 hotels to the GCCC every 20 minutes as follows:

  • Saturday from 7:00 a.m. – 6:00 p.m. & Evening Reception
  • Sunday from 6:30 a.m. – 7:00 p.m.
  • Monday from 6:30 a.m. – 5:30 p.m.
  • Tuesday from 6:30 a.m. – 6:00 p.m. & Evening Reception
  • Wednesday from 7:00 a.m. – 12:00 p.m.

Shuttle service will be provided for all Sporting Events, Mobile Workshops, Saturday Reception, and Tuesday Reception. Shuttles will depart from East Connector (located between the Hyatt Regency and the Greater Columbus Convention Center) For the complete shuttle schedule please click on “Event Info” in the app.

App Questions

Navigate to the hamburger menu (three vertical lines in the upper right hand corner) within the app and tap Technical Support.
Navigate to the hamburger menu (three vertical lines in the upper right hand corner) within the app and tap Refresh Schedule.

Tap the star next to a presentation to “favorite” that presentation. The star will then turn yellow and will be added to the “My Schedule” tile.

To take notes or draw on presentation slides, you must first download the slides. Use “Schedule” to navigate to a presentation. Select “View Slides,” then “Notes.” Use the “Notes” mode to type notes adjacent to the slide. To return to the full slide view, select “Nav.” Notes are automatically saved. Use the “Pen” to draw directly on the slide and the “Marker” to highlight areas of the slide.
Use “Schedule” to navigate to a presentation. Select “Take Notes,” then select the “Notes” mode to type notes adjacent to the blank slide. To return to the full view, select “Nav.” Notes are automatically saved.

To send a message to an app user select “Browse App Users” under the “Attendee & Speaker Directory” tile on the app’s home screen. Next, select the name of the user to which you would like to send a message and then select the “Message” button on the navigation bar located at the bottom of the screen. Type your message and send. Received messages can be found by selecting the “Messages” button located in the navigation bar at the bottom of the app’s main screen.