General Questions

ICMA has registered with the American Institute of Certified Planners (AICP) to provide Certification Maintenance (CM) credits. AICP members can earn CM credits for approved programs at the ICMA Annual Conference. Visit planning.org/cm to claim credits. A note within the description of approved sessions indicates the number of AICP-CM credits that can be earned by attending these sessions. You may also find sessions available for credit within the sort by personal interest function on the app and conference website.

Find the 2025 ICMA Annual Conference on the planning.org site by using event ID #9316136.

All conference attendees (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear official ICMA registration badges for admission to all sessions, the Exhibit Hall, and social events.

There are no refunds for cancellations received after Wednesday, October 1, 2025. Substitutions may be made. There is no processing fee for a substitution, and you will either be charged or refunded the difference between the two registration fees. Substitutions must be received in writing (conferenceteam@icma.org) by Wednesday, October 8, 2025.

ICMA events are community events intended for education, networking, and collaboration. We value the participation of everyone and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other participants throughout all ICMA events, whether in-person or virtual.

To make clear what is expected, all attendees, speakers, organizers, and volunteers at any ICMA event are required to conform to ICMA’s professional standards of conduct.

Encouraged Positive Behaviors

Examples of behavior that contributes to a positive and welcoming environment include:

  • Using welcoming and inclusive language.
  • Being respectful of differing viewpoints and professional experiences.
  • Gracefully accepting constructive criticism.
  • Focusing on what is best for the entire community at the event.
  • Showing empathy and kindness toward all participants.

Unacceptable Behaviors

We do not tolerate the following behaviors, which violate our commitment to a positive environment:

Harassment, Bullying, and Intimidation This includes, but is not limited to:

  • Negative comments about race/ethnicity, gender and gender identity, sexual orientation, disability, age, religion, physical appearance, citizenship, or other protected categories.
  • Intimidation or threats, including sharing images or text meant to threaten.
  • Unwelcome sexual attention, including sharing images or text meant to sexually harass.
  • Threatening or other endangerment of minors or any persons.
  • Any activity meant to convey or cultivate hostility.
  • Ad hominem insults or other personal attacks.
  • Encouraging any of the above behaviors.

Addressing Concerns and Reporting

There are many ways to resolve complaints and concerns. ICMA supports resolving issues at the lowest level possible, including self-resolution and informal resolution with the support of ICMA leadership or designated event staff.

ICMA also recognizes that certain behaviors and experiences require the support of a formal process. Any ICMA Participant who reasonably believes that another participant has engaged in unacceptable behavior or conduct may pursue a more formal option by finding an ICMA staff member to report your concern and we will work with you on-site to address the situation and next steps.

If you have any general questions about the 2025 ICMA Annual Conference, please email conferenceteam@icma.org or stop by the registration area located in East Registration on the 2nd floor of the Tampa Convention Center (TCC). For assistance with the conference Mobile App, visit the Conference App desk located in Registration or email support@gocadmium.com (click the technical support link on the login screen).

First Aid is located on the 1st Floor next to Meeting Room 111, and is available during conference hours on Saturday, October 25 to Wednesday, October 29.

There will be a First-time Attendee Meet and Greet on Sunday, October 26 from 12:00pm-12:45pm at the Tampa Marriott Water Street in Florida Ballroom Salon VI. First-time attendees are also encouraged to visit The Bay Attendee Lounge to mix and mingle with other First-time Attendees. Also, be sure to stop by the ribbon wall in registration to pick up a First-time Attendee ribbon so conference attendees and staff can welcome you to Tampa!

For further information and tips on attending the conference visit: Tips for First-Time Attendees.

Sunday, October 25

Exhibit Hall Grand Opening Reception from 3:30pm -6:00pm

Tampa Convention Center – East/Central Exhibit Halls

Monday, October 27

Luncheon in the Exhibit Hall from 11:30am – 1:30pm

Tampa Convention Center – East/Central Exhibit Halls

Tuesday, October 28

Luncheon in the Exhibit Hall from 11:30am to 1:00pm

Tampa Convention Center – East/Central Exhibit Halls

In keeping with ICMA’s commitment to sustainability, no paper handouts have been printed for sessions. Instead, session presentations and handouts can be found on the Conference App.

Host Committee members will be visible throughout the Tampa Convention Center to assist with directions, provide information, and offer suggestions on the best places to go in Tampa. The Bay Attendee Lounge is located in West Registration, 2nd Floor.

The Bay Attendee Lounge is open throughout the duration of the conference. Hours may vary by day.

ICMA will offer all attendees complimentary Wi-Fi throughout the Tampa Convention Center. The Wi-Fi capabilities are suitable for checking e-mail and light browsing.

Any items that are found in ICMA session rooms, Exhibit Halls and public areas will be kept at the Registration Desk, 2nd Floor, until the completion of the conference. Any remaining articles will be turned over to the Tampa Convention Center security at the conclusion of the conference on Wednesday, October 29.

Smoking and vaping are strictly prohibited within 25 feet of the building in compliance with the Florida Clean Indoor Air act. The Sail Bar has designated smoking areas.

Meeting Room 304, 3rd Floor, will serve as a private space for nursing mothers. Please see the Registration Desk located on the 2nd Floor for information on how to access the room.

The 2025 ICMA Annual Conference will not feature any On-Demand Content. On-Demand content is still available for the 2024 ICMA Annual Conference and may be purchased under your learning lab account: https://learninglab.icma.org/account/login.

Parking at the Tampa Convention Center Garage is $2 per hour, with a maximum daily rate of $12 (subject to change). It is subject to flat event rates during special events.

Pam Iorio Garage and Fort Brooke Garage are within walking distance and have the same hourly rates. Pre-pay/reserved parking is not available.

ICMA does not validate parking passes.

ICMA conference facilities are not to be used for solicitation by conference participants for any job openings or potential positions in local government or the commercial sector. Announcements of job vacancies and interviews, including postings on bulletin boards and listings in newsletters, are prohibited at the conference site and will be removed. Officials who make prior arrangements may meet with potential candidates at the conference site as long as these meetings do not interfere with the normal activities of the conference. Similarly, managers may arrange to talk with potential candidates for assistant positions. Employers and candidates must be registered attendees.

Registration is located on the 2nd Floor of the Tampa Convention Center.

Registration hours are as follows:

• Saturday, October 25 | 7:00am–5:00pm

• Sunday, October 26 | 6:45am–5:30pm

• Monday, October 27 | 7:00am–5:00pm

• Tuesday, October 28 | 7:00am–5:00pm

• Wednesday, October 29 | 7:30am–11:45am

All conference participants (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear badges for admission to sessions, exhibits, and partners’ events.

Visit the Ribbon Wall located in the Registration Area on the 2nd Floor of the Tampa Convention Center to select your ribbon(s).

Many conference hotels are conveniently located either adjacent to or within walking distance from the Tampa Convention Center (TCC).

Daily shuttle service will run between the following ICMA Official Hotels;

• The Barrymore Hotel

• Courtyard Tampa Downtown

• Hampton Inn Channel District

• Hampton Inn Ybor City

• Hilton Garden Inn Ybor City

• Home2Suites

• Hotel Flor

• Hotel Haya

• Le Meridien Tampa

• Residence Inn

• Springhill Suites by Marriott Tampa Downtown

Shuttle service will be provided for all Sporting Events, Mobile Workshops, Saturday Opening Party, and Tuesday Closing Party. Shuttles will depart from 333 S. Franklin Street at the Tampa Convention Center. For a complete shuttle schedule, please see “Event Info” on the conference app which will be available in October.

ICMA does not provide shuttle service to and from the airport.

Ticket sales will be available onsite for those events that are not sold out. Stop by the Registration Desk located on the 2nd Floor for more information. Please note the deadline to purchase a ticket for the plated lunches is Monday, October 6. The cancellation deadline for any purchased tickets is Wednesday, October 8.

App Questions

The Conference app will be available in September.  Here are some commonly asked questions when using the app.
Watch the ICMA Conference App Tutorial Video to learn how to use it and find all the resources you need.

Download the conference mobile app to get the latest information on the conference, network with one another, and receive important alerts during the conference. Search for ICMA Conferences in either the Play Store (Android) or the App Store (Apple) to download this year’s app. To log into the app, enter your username (the email you used to register with) and your 4-digit confirmation ID. Your confirmation ID can be found in your confirmation letter and on your badge.

Need further assistance? Please visit the Conference App desk located in the main Registration area.

You can find it in your Registration Confirmation Email or the Launch Email sent Monday, September 29.
If you need any assistance, please contact Conferenceteam@icma.org

An Internet or data connection is required to download the app and download documents within the app (PDF documents and presentations). Once documents have been downloaded inside the app, an internet connection is NOT required for users to view information on an ongoing basis, access materials, and take notes. However, for Android users to access documents in the “Event Info” section of the app, either an Internet or a data connection is required. To use or view websites, etc., Internet access is required.

Android Devices: Android OS 8.0 or higher.

Apple Devices (iPhone or iPad): iOS 13.0 or higher.

Navigate to Settings, General, and then About. Scroll down the page until you see Version. To update Select Settings > General > Software Update then follow the prompts.

Follow these steps here to reset your password and regain access to your account.

Cadmium Technical Support is available at (410) 638 9239 from 9am—9pm ET, Monday – Friday or Visit the Conference App desk located in the main Registration area.

Navigate to the bottom-left corner of the home screen and tap ‘Refresh App’.

Tap the star next to a presentation to “favorite” that presentation. The star will then turn yellow and will be added to the “My Schedule” tile.

To take notes or draw on presentation slides, you must first download the slides. Use “Schedule” to navigate to a presentation. Select “Slides,” then “Notes.” Use the “Notes” mode to type notes adjacent to the slide. To return to the full slide view, select “Back.” Notes are automatically saved. Use the “Draw” option to draw directly on the slide using an electronic Pen, Marker, or Highlighter.

Use “Schedule” to navigate to a presentation. Select “Take Notes,” then select the “Notes” mode to type notes adjacent to the blank slide. To return to the full view, select “Nav.” Notes are automatically saved.

To send a message to an app user select “Connect with Attendees on the App” under the “Connect with Attendees & Speakers” tile on the app’s home screen. Next, select the name of the user to which you would like to send a message and then select the “Message” button on the navigation bar located at the bottom of the screen. Type your message and send.

Received messages can be found by selecting the “Messages” button located in the navigation bar at the bottom of the app’s main screen.

The app will remain accessible through March 1, 2026. Be sure to download any notes, handouts, or PowerPoints you want to save prior to this date.