Frequently Asked Questions

ICMA has registered with the American Institute of Certified Planners (AICP) to provide Certification Maintenance (CM) credits. AICP members can earn CM credits for approved programs at the ICMA Annual Conference. Visit planning.org/cm to claim credits. A note within the description of approved sessions indicates the number of AICP-CM credits that can be earned by attending these sessions. You may also find sessions available for credit within the sort by track function on the app and conference website.

All conference attendees (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear official ICMA registration badges for admission to all sessions, the Exhibit Hall, and social events.

There are no refunds for cancellations received after Wednesday, September 6, 2023. Substitutions may be made for the in-person event in Austin, but the On-Demand Conference does not allow for substitutions. There is no processing fee for a substitution for the in-person conference, and you will either be charged or refunded the difference between the two registration fees. Substitutions must be received in writing (conferenceteam@icma.org) by Wednesday, September 6, 2023.

If you have any general questions about the 2023 ICMA Annual Conference, please email conferenceteam@icma.org or stop by the registration area located in the Solar Atrium, at the Austin Convention Center. For assistance with the conference Mobile App see Elizabeth Snyder at the Registration desk or email support@gocadmium.com (click the technical support link on the login screen).

Austin attendees automatically receive complimentary access to the On-Demand content, which includes select On-Demand access to over 110 sessions. On-Demand access will be available for viewing in Mid-October and you will receive an email at that time with instructions on how to access the sessions.

First Aid is located on Level 1 outside of Hall 4 and is available during conference hours on Saturday, September 30 to Wednesday, October 4.

There will be a reception on Sunday, October 1, from 12:15pm–1:00pm in Meeting Room 10C at the Austin Convention Center. First-Time Attendees are also encouraged to stop by the ribbon wall in registration to pick up a First-Time Attendee ribbon.

Also, plan to stop by the ATX Attendee Lounge located in the Hall 4 Pre-Function Foyer to mix and mingle with other First-Time Attendees.  For further information and tips on attending the conference visit: Tips for First-Time Attendees.

Special ICMA Food Events

Sunday, October 1

Exhibit Hall Grand Opening Reception from 3:30pm -6:30pm

Austin Convention Center – Exhibit Halls 1-3

Monday, October 2

Luncheon in the Exhibit Hall from 11:30am – 1:30pm

Austin Convention Center – Exhibit Halls 1-3

Tuesday, October 3

Luncheon in the Exhibit Hall from 11:30am to 1:30pm

Austin Convention Center – Exhibit Halls 1-3

Make sure to stop by the ATX Attendee Lounge located in the Hall 4 Pre-Function Foyer. Snacks and refreshments will be served daily.

In keeping with ICMAs commitment to sustainability, no paper handouts have been printed for sessions. Instead, session presentations and handouts can be found in the Conference App and will be available on the ICMA website.

To see a list of protocols and recommendations regarding COVID-19, please visit Health and Safety.

Everyone is Welcome to the ATX Attendee Lounge! The lounge is located outside of Hall 4 in the ACC. Host Committee guides will be visible throughout the ACC to assist with directions, provide information, and offer suggestions on the best places to go in Austin. Refreshments and light snacks will be served.

The Host Committee Lounge will be  open Saturday-Tuesday from 7:30am–3:30pm and Wednesday from 8:00 am–11:45pm.

ICMA will offer all attendees complimentary Wi-Fi, sponsored by MissionSquare Retirement,  throughout the Austin Convention Center. The Wi-Fi capabilities are good for checking e-mail and light browsing.

Network: 2023 ICMA

Password: MissionSquare.(case sensitive).

Any items that are found in ICMA session rooms, exhibit halls and public areas will be kept at the Registration Desk in the Solar Atrium, Level 1 until the completion of the conference. Any remaining articles will be turned over to the ACC security at the conclusion of the conference on Wednesday, October 4.

The Austin Convention Center, as well as all public buildings in the city of Austin, is non-smoking. There are designated areas outside the building for those attendees who wish to smoke.

The Austin Convention Center (ACC) has two designated nursing mother rooms These single-use areas are equipped with a seat, electricity outlets and a lockable door.

You may find these on the 3rd Floor across from Meeting Room 10C as well as the 1st Floor outside Hall 1 on Cesar Chavez St. side. First come, first serve, no key required.

For parking options and directions to the Austin Convention Center, visit: Parking.

ICMA is not able to validate any parking vouchers both within the Austin Convention Center as well as official ICMA Hotels.

ICMA conference facilities are not to be used for solicitation by  conference participants for any job openings or potential positions in local government or the commercial sector. Announcements of job vacancies and interviews, including postings on bulletin boards and listings in newsletters, are prohibited at the conference site and will be removed. Officials who make prior arrangements may meet with potential candidates at the conference site as long as these meetings do not interfere with the normal activities of the conference. Similarly, managers may arrange to talk with potential candidates for assistant positions. Employers and candidates must be registered attendees.

Registration is located in the Solar Atrium on Level 1 of the Austin Convention Center.

Registration hours are as follows:

• Saturday, September 30         7:30am–5:00pm
• Sunday, October 1                       6:45am–5:00pm
• Monday, October 2                    7:00am–5:00pm
• Tuesday, October 3                     7:00am–5:00pm
• Wednesday, October 4            7:30am–11:45am

All conference participants (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear badges for admission to sessions, exhibits, and partners’ events.

Visit the Ribbon Wall in the Registration Area located in the Solar Atrium of the Austin Convention Center to select your ribbon(s).

Hotels in walking distance to ACC

Download the Flyer »

The following hotels are within walking distance to the Austin Convention Center (ACC) and will only need transportation to the events that are offsite from the ACC:

• Courtyard Austin Downtown
• Fairmont Austin
• Hampton Inn & Suites Downtown
• Hilton Austin
• Hilton Garden Inn Austin Downtown/Convention Center
• Hyatt Place Austin Downtown
• JW Marriott Austin
• Marriott Austin Downtown
• Residence Inn Austin Downtown
• The Line
• Thompson Austin
• Tommie Austin
• Van Zandt
• Westin Austin Downtown

Hotels not in walking distance to ACC

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ICMA will provide shuttle service every 20-30 minutes between the following hotels and the Austin Convention Center (ACC):

• Aloft
• Embassy Suites Downtown Town Lake
• Hotel Indigo
• Hotel ZaZa
• Hyatt Centric Congress Avenue
• Hyatt House
• Omni Austin Hotel Downtown
• Stephen F. Austin Royal Sonesta

Ticket sales will be available onsite for those events that are not sold out. Stop by the registration desk located in the Solar Atrium for more information. Please note the deadline to purchase a ticket for the plated lunches is Wednesday, September 13. The cancellation deadline for any purchased tickets is Wednesday, September 6.

Android Devices: Android OS 8.0 or higher.
Apple Devices (iPhone or iPad): iOS 13.0 or higher.

Navigate to Settings, General, and then About. Scroll down the page until you see Version. To update Select Settings > General > Software Update then follow the prompts.

Follow these steps here: https://support.apple.com/en-us/HT201487 to reset your password and regain access to your account.

An Internet or data connection is required to download the app and download documents within the app (PDF documents and presentations). Once documents have been downloaded inside the app, an internet connection is NOT required for users to view information on an ongoing basis, access materials, and take notes. However, for Android users to access documents in the “Event Info” section of the app, either an Internet or a data connection is required. To use or view websites, etc., Internet access is required.

Navigate to the hamburger menu (three vertical lines in the upper right hand corner) within the app and tap Technical Support.

Navigate to the hamburger menu (three vertical lines in the upper right hand corner) within the app and tap Refresh Schedule.

Tap the star next to a presentation to “favorite” that presentation. The star will then turn yellow and will be added to the “My Schedule” tile.

To take notes or draw on presentation slides, you must first download the slides. Use “Schedule” to navigate to a presentation. Select “Slides,” then “Notes.” Use the “Notes” mode to type notes adjacent to the slide. To return to the full slide view, select “Back.” Notes are automatically saved. Use the “Draw” option to draw directly on the slide using an electronic Pen, Marker, or Highlighter.

Use “Schedule” to navigate to a presentation. Select “Take Notes,” then select the “Notes” mode to type notes adjacent to the blank slide. To return to the full view, select “Back.” Notes are automatically saved.

To send a message to an app user select “Connect with Attendees” under the “Attendee & Speaker Directory” tile on the app’s home screen. Next, select the name of the user to which you would like to send a message and then select the “Message” button on the navigation bar located at the bottom of the screen. Type your message and send.

Received messages can be found by selecting the “Messages” button located in the navigation bar at the bottom of the app’s main screen.

If a presentation has electronic Q+A there will be a button called “Interact” in the bottom navigation of the presentation profile. Click this and a windowpane will display where you can enter a question to submit to the moderator electronically.

If a presentation has Polling there will be a button called “Interact” in the bottom navigation of the presentation profile. Click this button, then click the Polling tab at the top of the page. When the poll becomes active you will see the question and corresponding answer choices. Select your answer before the timer runs out to participate in the poll.