Frequently Asked Questions

ICMA has registered with the American Institute of Certified Planners (AICP) to provide Certification Maintenance (CM) credits. AICP members can earn CM credits for approved programs at the ICMA Annual Conference. Visit www.planning.org/cm to claim credits. A note within the description of approved sessions indicates the number of AICP-CM credits that can be earned by attending these sessions. You may also find sessions available for credit within the sort by track function on the app and conference website.

All conference attendees (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear official ICMA registration badges for admission to all sessions, the Exhibit Hall, and social events.

There are no refunds for cancellations received after Wednesday, September 4, 2024. Substitutions may be made for the in-person event in Pittsburgh, but the On-Demand Conference does not allow for substitutions. There is no processing fee for a substitution for the in-person conference, and you will either be charged or refunded the difference between the two registration fees. Substitutions must be received in writing (conferenceteam@icma.org) by Wednesday, September 4, 2024.

If you have any general questions about the 2024 ICMA Annual Conference, please email conferenceteam@icma.org or stop by the registration area located in Concourse A of the David L. Lawrence Convention Center (DLCC). For assistance with the conference Mobile App, see Elizabeth Snyder at the Registration Desk or email support@gocadmium.com (click the technical support link on the login screen).

First Aid is located on Level 3 in Meeting Room 337, and is available during conference hours on Saturday, September 21 to Wednesday, September 25.

There will be a reception on Sunday, September 22 for all First-Time Attendees. Time and location are TBD.  First-time attendees are also encouraged to visit the Yinz Attendee Lounge to mix and mingle with other First-Time Attendees.  Also, be sure to stop by the ribbon wall in registration to pick up a First-Time Attendee ribbon so conference attendees and staff can welcome you to Pittsburgh!

For further information and tips on attending the conference visit: Tips for First-Time Attendees.

Special ICMA Food Events

Sunday, October 22
Exhibit Hall Grand Opening Reception from 3:30pm -6:30pm
David L. Lawrence Convention Center – Exhibit Halls BC

Monday, October 23
Luncheon in the Exhibit Hall from 11:30am – 1:30pm
David L. Lawrence Convention Center – Exhibit Halls BC

Tuesday, October 24
Luncheon in the Exhibit Hall from 11:30am to 1:30pm
David L. Lawrence Convention Center – Exhibit Halls BC

Make sure to stop by the Yinz Attendee Lounge located in Concourse B, Level Two. Daily refreshments will be served. Volunteers will be on hand to provide information about the city of Pittsburgh, dining recommendations, things to do and sights to see!

In keeping with ICMAs commitment to sustainability, no paper handouts have been printed for sessions. Instead, session presentations and handouts can be found on the Conference App.

To see a list of protocols and recommendations regarding COVID-19, please visit ICMA’s website:  Health and Safety.

Everyone is welcome to the The Burgh Attendee Lounge! The lounge is located on Level Two in Concourse B of the DLCC. Volunteers will be visible throughout the DLCC to assist with directions, provide information, and offer suggestions on the best places to go in Pittsburgh. Refreshments and light snacks will be served daily.

The The Burgh Attendee Lounge is open throughout the duration of the conference.  Hours may vary by day.

ICMA will offer all attendees complimentary Wi-Fi throughout the David L. Lawrence Convention Center. The Wi-Fi capabilities are good for checking e-mail and light browsing.

Any items that are found in ICMA session rooms, exhibit halls and public areas will be kept at the Registration Desk, Concourse A Level Two, until the completion of the conference. Any remaining articles will be turned over to the DLCC security at the conclusion of the conference on Wednesday, September 25.

The David L. Lawrence Convention Center is non-smoking. There are designated areas outside the building for those attendees who wish to smoke.

On the Level Two of the DLCC there is a private space for nursing mothers. Please see the Registration Desk in Concourse A for information on how to access the room.

A 700-car parking garage with an 7′ 8″ clearance is available at the Convention Center. The entrance is located on 10th Street. For more information, please visit: Alco Parking Corporation.

ICMA conference facilities are not to be used for solicitation by conference participants for any job openings or potential positions in local government or the commercial sector. Announcements of job vacancies and interviews, including postings on bulletin boards and listings in newsletters, are prohibited at the conference site and will be removed. Officials who make prior arrangements may meet with potential candidates at the conference site as long as these meetings do not interfere with the normal activities of the conference. Similarly, managers may arrange to talk with potential candidates for assistant positions. Employers and candidates must be registered attendees.

Registration is located in the DLCC on Concourse A, Level Two, of the Convention Center.

Registration hours are as follows:

• Saturday, September 21 – 7:00am–5:00pm
• Sunday, September 22 – 6:45am–5:00pm
• Monday, September 23 – 7:00am–5:00pm
• Tuesday, September 24 – 7:00am–5:00pm
• Wednesday, September 25 – 7:30am–11:45am

All conference participants (members, nonmembers, exhibitors, sponsors, speakers, partners, children, guests, and media) must register and wear badges for admission to sessions, exhibits, and partners’ events.

Visit the Ribbon Wall in the Registration Area located in the DLCC Concourse A of the Convention Center to select your ribbon(s).

Many conference hotels are conveniently located either adjacent to or within walking distance from the David L. Lawrence Convention Center (DLCC).

Daily shuttle service will run between the following ICMA Official Hotels:

• DoubleTree by Hilton Hotel and Suites
• EVEN Hotel Pittsburgh Downtown
• Fairmont Pittsburgh
• Pittsburgh Marriott City Center
• Renaissance Pittsburgh Hotel
• Wyndham Pittsburgh Grand

Shuttle service will be provided for all Sporting Events, Mobile Workshops, Saturday Reception, and Tuesday Networking Event.

ICMA does not provide shuttle service to and from the airport.

Ticket sales will be available onsite for those events that are not sold out. Stop by the Registration Desk located in the DLCC, Concourse A on Level Two, for more information. Please note the deadline to purchase a ticket for the plated lunches is Monday, September 9. The cancellation deadline for any purchased tickets is Wednesday, September 4.

Android Devices: Android OS 8.0 or higher.
Apple Devices (iPhone or iPad): iOS 13.0 or higher.

Navigate to Settings, General, and then About. Scroll down the page until you see Version. To update Select Settings > General > Software Update then follow the prompts.

Follow these steps here: https://support.apple.com/en-us/HT201487 to reset your password and regain access to your account.

An Internet or data connection is required to download the app and download documents within the app (PDF documents and presentations). Once documents have been downloaded inside the app, an internet connection is NOT required for users to view information on an ongoing basis, access materials, and take notes. However, for Android users to access documents in the “Event Info” section of the app, either an Internet or a data connection is required. To use or view websites, etc., Internet access is required.

Navigate to the hamburger menu (three vertical lines in the upper right hand corner) within the app and tap Technical Support.

Navigate to the hamburger menu (three vertical lines in the upper right hand corner) within the app and tap Refresh Schedule.

Tap the star next to a presentation to “favorite” that presentation. The star will then turn yellow and will be added to the “My Schedule” tile.

To take notes or draw on presentation slides, you must first download the slides. Use “Schedule” to navigate to a presentation. Select “Slides,” then “Notes.” Use the “Notes” mode to type notes adjacent to the slide. To return to the full slide view, select “Back.” Notes are automatically saved. Use the “Draw” option to draw directly on the slide using an electronic Pen, Marker, or Highlighter.

Use “Schedule” to navigate to a presentation. Select “Take Notes,” then select the “Notes” mode to type notes adjacent to the blank slide. To return to the full view, select “Back.” Notes are automatically saved.

To send a message to an app user select “Connect with Attendees” under the “Attendee & Speaker Directory” tile on the app’s home screen. Next, select the name of the user to which you would like to send a message and then select the “Message” button on the navigation bar located at the bottom of the screen. Type your message and send.

Received messages can be found by selecting the “Messages” button located in the navigation bar at the bottom of the app’s main screen.

If a presentation has electronic Q+A there will be a button called “Interact” in the bottom navigation of the presentation profile. Click this and a windowpane will display where you can enter a question to submit to the moderator electronically.

If a presentation has Polling there will be a button called “Interact” in the bottom navigation of the presentation profile. Click this button, then click the Polling tab at the top of the page. When the poll becomes active you will see the question and corresponding answer choices. Select your answer before the timer runs out to participate in the poll.